1.     E-commerce contacts

Internet Customer Support: tel. +39 06 82086756

Mon. - Fri. 10:30 to 13:30 and from 14:30 to 18:00

Customer Support: customercare@zitafabiani.it

Sales Office: sales@zitafabiani.it

 
Returns: resi@zitafabiani.it

 
Purchasing Office: buyer@zitafabiani.it

 
Social Network: 

Company Name: Zetagieffe S.r.l.

Registered Office: Via Ugo Ojetti, 205 - 00137 ROMA

Tax ID AND VAT Number: 05133231000.

 


2.     Guaranteed authentic products

As an authorized reseller of all the brands of the website, zitafabiani.it guarantees that all the items are authentic.

The site contains innovative brands and emerging designers together with the most famous ones.

 

3.     Prices and Currency

The prices published on the website, the payments and the invoices of the orders are in euro (€).

All inclusive price.

If the item/s cannot be delivered due to lack of cooperation on the customer's and/or end receiver's part (no one at the address, wrong or incomplete address, wrong or incomplete telephone number, wrong or incomplete e-mail address provided or any other cause which does not depend on zitafabiani.it) both the return and shipment costs will be charged.  These fees will be deducted from the final refund.

 

4.     Payment Methods

4.1  Secure Payments

All the transactions are processed through secure server and this ensures the highest protection for all the data of zitafabiani.it Clients.

zitafabiani.it accepts the following payment methods:

 

Credit Card:

When a customer places an order online, the Clients insert the details of their Credit Card in a protected electronic bank system, provided by Positivity BNL. We accept all Visa, Mastercard, American Express cards. For more information, please visit www.bnlpositivity.it

 

Credit Card Security:

All the transactions are processed through secure server and this ensures the highest protection for all the data of zitafabiani.it Clients.

Customer Service operators of zitafabiani.it will neither request nor accept credit card numbers and/or expiry dates.

In order to provide a greater protection of data concerning online purchases, zitafabiani.it heartily recommends customers apply for e-commerce security PIN codes, provided by Verified By Visa or Mastercard SecureCode services, to buy online completely safely.


For more information, please visit:

 

www.cartasi.it      or     www.mastercard.com     or    www.mastercard.it

 

Credit Card charges

Orders are processed instantly if there are adequate funds and valid account details.</span></h2>

 

Bank Transfers

If you choose to pay through Bank Transfer, when you complete the order a confirmation e-mail will be automatically send to your account. The message will include the bank details of zitafabiani.it; the items are stored until payment is received.

The client shall send a copy of the payment through fax or e-mail within 48 hours of receipt of the order confirmation.

If zitafabiani.it dos not receive a copy of the payment receipt within 48 hours, the order will be cancelled.

The item/s will be shipped as soon as the bank transfer is received and as soon as the items are available in our storehouse.

 

PayPal Payment

By choosing the PayPal payment method, the client can pay directly through his/her PayPal account.

zitafabiani.it reserves the right to process the orders only if shipped to the same address as that registered on the verified PayPal account.

 

Pay by Cash on Delivery

This payment method allows you to pay by cash to the courier upon delivery of the items ordered. According to the Italian Law the payment by cash cannot exceed the amount of € 999.00 (nine hundred and ninety-nine/00 euro).

To use the payment method the order must contain a landline phone number to which the client, or his/her family member, should receive and answer a call to accept the delivery, formally committing to pay the whole amount of the order to the courier upon delivery of the item/s.

The package will contain not only the ordered articles but also the accompanying receipted invoice.

If the client, or his/her family member does not answer the landline phone number provided or if she/he does not accept the delivery, for any reasons, the order will be cancelled and the client will be cancelled from the portal.

Those who choose this payment method unconditionally accept all the above mentioned rules  and agrees to comply with them.

zitafabiani.it reserves the right to take legal actions depending on the seriousness of the damage suffered.

 

First time customers

Please note that zitafabiani.it reserves the right to ask the Bank or PayPal to verify the transaction of the first time customers, also contacting the customer's bank. This check may delay shipping.

zitafabiani.it also reserves the right to only ship the order to the Billing Address.

 

5.     Packaging

All the items ordered are expertly wrapped  by members of the zitafabiani.it, staff, with the highest attention to details. This will make your items  really special, both if they are for you or if they are a gift.

 

6.     Order Status

To check the delivery status of your order online  just insert the “Shipment number”  in the “Track and Tracing section on the DHL homepage at www.dhl.com   

Please note that once the orders are confirmed and processed, it is not possible to change them anymore.

The items ordered separately will be shipped separately.

The order placed by the customer, and the shipment and delivery will take place only after receiving a confirmation of the payment.

The customer's order is in any case subject to the approval of zitafabiani.it . The approval is always granted except for those cases in which zitafabiani.it gives notice that the order is not approved. If so you will receive a notice within 2 (two) working days from the date of your order.

 

7.    Shipping in Italy and abroad

7.1 Shipping Types

 

Shipping costs depend on the destination and the weight/volume of the package. You can see the shipment cost online at the end of the order process, before confirmation of the order.

 

For all the destinations outside Italy the customer will be charged for the shipment of returns.

 

7.2 Shipping and Delivery Times

The orders will be shipped by zitafabiani.it, Rome, from Monday to Friday from 09:00 am to 05:30 pm, and the items are delivered to the courier within 2 (two) working days after payment confirmation.

The orders placed at week-end are shipped on the following Monday mornings.

zitafabiani.it delivers the items through the Bartolini courier, with EXPRESS delivery.

The estimated delivery time from the date the items are collected by the courier are the following ones:

 

Italy: 3 days

 

Europe: 5 days to major cities

 

7 days to remote destinations.

 

zitafabiani.it is not liable for delayed deliveries caused by weather conditions and any circumstances beyond zitafabiani.itcontrol.

Please note that there may be shipping delays during promotions and sales periods. zitafabiani.it always reserves the right to postpone shipment if the order cannot be shipped for reasons beyond its control.

Please note that zitafabiani.it reserves the right to ask the Bank or PayPal to verify the transaction of the first time customers, also contacting the customer's bank.

This check may delay shipping.

 

7.3   Shipping Tracking

When an order is shipped, customers receive an email from zitafabiani.it. containing the tracking number and a direct link to delivery status tracking.

 

7.4   Shipping Insurance

 zitafabiani.it shipments are insured against theft and accidental damage at no additional cost to the customer. The goods are no longer insured once a shipment reaches its destination.

 

7.5   Unsuccessful Delivery  

If a package cannot be successfully delivered to the shipping address, the customer shall give immediate written communication to zitafabiani.it through e-mail to customercare@zitafabiani.it The object of the e-mail shall contain the order number followed by “UNSUCCESSFUL DELIVERY”. zitafabiani.it will investigate further with the courier, and is fully committed to provide an answer within 10 (ten) working days.

If the item/s cannot be delivered due to lack of cooperation on the customer's and/or end receiver's part (no one at the address, wrong or incomplete address, wrong or incomplete telephone number, wrong or incomplete e-mail address provided or any other cause which does not depend on zitafabiani.it) both the return and shipment costs will be charged. These fees will be deducted from the final refund.

In case the items cannot be shipped for reasons beyond its control, zitafabiani.it is committed to reimburse the order amount already paid by the customer, including the shipping costs, excluding any liability of zitafabiani.it.

 

8.     Order Delivery

On receipt of every delivery, customers are requested to inspect the box carefully before signing for the delivery.

The packages shipped by zitafabiani.it  are accurately packaged in an additional heat welded transparent plastic wrapping, with a heat welded protective plastic band, around it.

f the package shows any signs of tampering or if the protective plastic band is damaged,  either sign for it with reservations or reject it.

If an unauthorised signature has signed for a package or there is evidence that the package has been tampered with, launch a claim by contacting the courier immediately and to contact zitafabiani.it writing an e-mail to customercare@zitafabiani.it

 

9.     Promotional codes and Sales

Customers who subscribe to the zitafabiani.it newsletter, will receive updates about promotions and sales.

 

Promotional codes

Subscribing to the zitafabiani.it newsletter you will receive the promotional codes that can be added to the shopping cart during the purchase procedure.

Each code has a starting and ending date, and the validity time cannot be extended in any way.

The promotional codes can be used together with coupons and vouchers released in case of open credits.

Promotional code may not be accumulated to sales promotions and to other promotional offers, also may not be valid for unauthorized brand.

 

Sales

The sales dates are decided by administrative measures or by Law.

During the sales period if the right of withdrawal is applied the product must be returned; the item purchased is exchanged with another item  with the same price or with a higher price; a partial and/or total refund is not applicable; as an alternative it is possible to require for a voucher whose amount equals the price of the item returned.

The returns policy is limited to one return, within 10 days from the date of the delivery of the order to the customer.

 

10.    Returns

If a customer is not happy with an order for any reason, the items, which must not have been worn nor used, can be returned for a change of size, a voucher or a refund, within 10 days from the date of delivery of the items to the customer.

The customer will receive a refund equal to the price of the returned products, excluding the shipping costs (if paid when purchasing the item).


Terms and Conditions for Returns.

The item will be  shipped with TWO security tags,  one attached by the manufacturing company, one attached byzitafabiani.it; both security tags must be intact and attached to returned items.

In the event that even just one of the two security tags is broken or has been cut, the item will be considered as accepted by the customer, and it will not be possible in any way to return or change it.

The following conditions help protect all the customers of zitafabiani.it.

Item/s must not have been worn, washed or altered in any way and must not show any signs of use.

The shoes soles must be in perfect conditions and must not show any signs of use.

Items must be returned with all  the original tags, packaging and other accessories (hangers, garment covers  etc.) received with the order.

Returns must be packaged in the original box, which is considered an integral part of the product and which must not be damaged and/or altered, nor used as external wrapping.  When the item is returned, the original box, must be protected and wrapped , so as it can be returned to zitafabiani.it completely intact and with no other signs.

Returns must be packaged in the zitafabiani.it.

In the event of faulty items or of errors in the shipment of the items due to zitafabiani.it, customers must follow the instructions above. zitafabiani.it  reserves the right to request photographic evidence of faulty or incorrect items before authorizing a return with full reimbursement of shipping and import costs.

Costumes and lingerie (bikini, underwear, boxers etc.) must be worn over your own underwear.  The costumes and lingerie items cannot be returned if the transparent sticker for hygienic protection has been removed, or if the items show signs of use. In these cases the items will be sent back to the customer.

zitafabiani.it  reserves the right to refuse returns that are unauthorized and/or not sent with the courier named in the email detailing the return instructions and will not accept returned items that do not comply with the terms and conditions of the returns policy.

Such items shall be returned to the sender at the original shipping address and at the customer's expense.

 

Return Instructions

To request a return authorization, please e-mail resi@zitafabiani.it. The e-mail should include the code/s of the item/s to be returned and should state whether the return is for a change of size/colour, a coupon or refund.

Upon receipt of the return request, zitafabiani.it will provide the customer with a written confirmation containing the Return Authorization Number (R.A.N.).

The return should be handled by the courier indicated in the confirmation and authorization e-mail sent by zitafabiani.it

The Courier will bring a consignment note at the time of withdrawal of the package.

The Return Authorization Number must be written on the consignment note, which must be completed as indicated in the authorization e- mail received by the Return department.

The return shipping will be FREE of charge for orders shipped in Italy.

The customer can choose from 3 types of compensation:

Return is for a change of size/colour.

It is possible to change just for a different size or a different colour of the same item, if available. You can not change the head with a different item. 

There is only one free-return for each item. 



Voucher.

It can be used only once within 6 months from the date of the return and can be cumulated with other vouchers.

It must be used entirely in one order of equal or greater value.

 

Refund

Refunds will be processed as soon as the returned item is received, verified and accepted.

For all the packages which are not withdrawn by the customer (for whatever reason) the shipping and import costs as well as the taxes relative to the product return will be deducted form the refund.

For orders paid with a credit card the amount refunded will be available to customers in approximately after 10 days, and it will be visible on the next card statement.

Timing may vary slightly depending on the banking system of the credit card used.

 

For orders paid by PayPal or bank transfer, the amount will be returned to the Original Account.

Refunds will be issued in the same currency as the original purchase.

Any differences in the amount due to the fluctuation of the exchange rate cannot be refunded.

The return shipment must be made within 10 days of receipt of the order.

 

11.    Voucher

Vouchers can be issued instead of refunds, in case of return of the items, and in any other case in which the required item is not available.

Vouchers can be used just once within 6 months from the date of issuance, for orders with a value equal or greater than that of the voucher.

 

12.   Gift Card

Zita Fabiani offers the  zitafabiani.it Gift Card

The Gift Card can be used to purchase online and in store any items available on the zitafabiani.it website and it allows those who receive it the pleasure to choose from a rich selection of clothing items as well as accessories, shoes, bags and jewels for both Men and Women from the greatest international fashion designers.

The Gift Cards come in the following price ranges:     

€ 200.00  (two-hundred/00);  € 300.00 (three hundred/00); € 400.00 (four hundred/00); € 500.00 (five hundred/00); € 600.00 (six hundred/00); € 700.00 (seven hundred/00); € 800.00 (eight hundred/00); € 900.00 (nine hundred/00); € 1,000.00 (one thousand/00); € 1,500.00 (one thousand and five hundred/00); € 2,000.00 (two thousand/00); € 3,000.00 (three thousand/00); € 5,000.00 (five thousand/00).

The Greeting Card can be sent to the recipient in an elegant gift box and accompanied by a personalized message.

  

Each card is valid for 12 months.

It can be used for one or more purchases until the complete exhaustion of its value.

It can also be used as partial payment of a purchase of a higher value.

It can be combined with other zitafabiani.it Gift Cards, subject to a written request to be sent to customercare@zitafabiani.it. The customer will then be provided with a cumulative code.

  

Each Gift Card of zitafabiani.it:

- Cannot be used to purchase more Greeting Cards.

- The amount of the Gift Card cannot be turned into money.

-  Does not include any possible shipping costs, where applicable.

-  Cannot be purchased using promotions or vouchers.

Orders placed via the Gift Card can be returned in accordance with the rules governing the returning of the items. 

The Greeting Card will be sent to the address indicated by the buyer at the time of ordering.

zitafabiani.it will not be responsible in case of shipment of the Gift Card to an wrong or incomplete address provided by the purchaser.

The Gift Card of zitafabiani.it is anonymous and nominal. So, zitafabiani.it will not be responsible in case of theft, loss or use by third parties.

zitafabiani.it, if you lose your Gift Card or if it is stolen, please send an e-mail to:customercare@zitafabiani.it so that it won't be possible to use it anymore.

zitafabiani.it reserves the right to refuse orders placed through the utilization of Gift Cards showing signs of fraudulent use or duplication.

The orders made via Gift Card are subject to the Terms and Conditions for the online purchases published on zitafabiani.it.

 

 

13.   Features and availability of items.

On-Line items and images:

zitafabiani.it is not responsible if the colours of products seen on the site look slightly different from the original because of the particular configuration or malfunction of the computer used by the Customer.

The images shown on the  zitafabiani.it site are the property of Zetagieffe Srl.

Zetagieffe Srl must approve any use of those images in writing and unauthorised use shall be prosecuted by law.


Availability of Items:

The product range on the site indicates exact availability of each item (size and colour). The site is directly connected to the store and the storehouse.

After receiving the order zitafabiani.it reserves the right to check the transaction carried out and the availability of the items purchased. The Customer shall be promptly notified if ordered items are not available.

The available items are shipped the day after except in cases of force majeure beyond the control of zitafabiani.it. The orders placed at week-end are shipped on the following Monday mornings.

Please note that there may be shipping delays during sales periods. 

The product range on the zitafabiani.it site indicates the exact availability of each item (size and colour). The website is in fact directly connected to all the stores and the storehouses of Zetagieffe Srl

As an authorized reseller of all the brands of the website, zitafabiani.it guarantees that all the items are authentic.

For each item, the site shows the images and the descriptions of the details as well as the table to choose the right size.

Upon receipt of the return request, the Orders department of zitafabiani.it reserves the right confirm again the availability of the items purchased, validate the credit card transaction, and verify details of previous transactions made by the Customer on zitafabiani.it. The zitafabiani.it Orders Office shall promptly notify the Customer if ordered items are not available or if for any reason the order cannot be filled as the Customer requests.


14.   Legal Terms

This disclosure contains the legal terms and conditions governing the online shopping and the use of the  zitafabiani.it site and have legal force.

By using the zitafabiani.it site users accept and agree to be bound by all the terms and conditions contained herein.

When the customer sends its order, he/she agrees and accept all the Terms and Conditions contained herein.

zitafabiani.it reserves the right to request users that do not accept or do not agree to be bound by these terms and conditions to refrain from using the  zitafabiani.it website.

Access to the site and to its services is for personal use only. 
Customers who access and view the zitafabiani.it site are given information about the products on sale and about the possibility of purchasing them.

15.   Property rights, Copyright & Trademarks

zitafabiani.it and its content is the property of Zetagieffe Srl.

This includes documents, photographs, graphics, design, music, software and codes.

The website content is protected by copyright.

Any reproduction, alteration, transmission, publication or redistribution to third parties for profit is strictly prohibited without the prior express consent in writing of Zetagieffe Srl.

Zetagieffe Srl prohibits to use the contents or the trademarks of the site for any other purpose different from those indicated above.

16.    Sales Policy

 Filling the orders

Zetagieffe Srl reserves the right to reject an order in the event the bank is not able to obtain an inspection on the part of the customer’s bank.

Zetagieffe Srl reserves the right to decline to process an order and/or offer service to anyone at any time.

 

17.   End Customer

Zetagieffe Srl has created and published the zitafabiani.it site in order to offer a service reserved for its Customers only.

The products sold on the zitafabiani.it site are intended for use by the End Customer.

By End Customer, Zetagieffe Srl means an individual who acts for purposes outside his/her business, professional or legal activity, which is not limited to resale of items purchased on zitafabiani.it

Therefore Zetagieffe Srl invites users who cannot be defined as End Costumers to refrain from both attempting to set up business relations with Zetagieffe Srl, and from sending purchase orders for products on sale through third parties.

Taking into consideration the sales policy described above, Zetagieffe Srl reserves the right not to fill orders for products whose use is not intended for the End Costumer or orders that do not comply with the sales policies described above.

 

18.   Customer requirements

To be able to make purchases on zitafabiani.it Customers are required to:

- Be the end customer as defined in the "Sales Policy" of  zitafabiani.it;

- Be at least 18 years old;

- Have the necessary requirements to be able to enter into legally binding contracts;

- Have a valid e-mail address;

- Hold a valid credit card for payment: Visa, MasterCard, American Express or a Verified PayPal account

   or a Bank Account.

 

19.   Disclaimer

Zetagieffe Srl publishes information on its site to provide a service to its customers; however, it accepts no responsibility or liability whatsoever with regard to any technical or factual errors and/or typographical mistakes, which will be immediately corrected if reported.

Zetagieffe Srl also reserves the right to make any corrections and changes to the site at any time without prior notice.

Zetagieffe Srl provides no guarantee of conformity of the information published on its site with the legal provisions governed by the laws of the Customer’s country of residence.

Zetagieffe Srl will not be held liable for any problems, damages or risks to the user arising from use of the site.

Zetagieffe Srl guarantees that www.zitafabiani.it  is a protected site according to international Internet standards. If used correctly, Users can be reassured not to encounter viruses.

Zetagieffe Srl will not be held liable for any malfunctions that may occur if cookies are disabled on the user’s web browser.

Zetagieffe Srl reserves the right to amend and/or review the terms and conditions contained in this legal notice, updating it at any time, without prior notice.

Users agree to be bound by the terms and conditions of this legal notice, and should check them regularly for any updates, changes and corrections.

 

20.   Italian Law

Under Italian law, and in particular the Court of Rome the zitafabiani.it website declares that: 
"Users that access this site declare that they understand and agree that anything concerning use of the zitafabiani.it website is governed by the laws in force in the Italian Republic. They also declare that they shall submit only to the competence of the Court of Rome for resolution of any of the issues mentioned above. Zetagieffe Srl does not warranty in any way that the site content is compliant with the laws in force in other countries. Access to the zitafabiani.it website from places where its content is considered illegal is expressly prohibited. Users who decide to access the site from those countries are fully aware of the legal consequences and of the penalties they risk and will be fully and solely liable for compliance with local laws.” 

 

21.   Privacy Policy

  

Zetagieffe Srl - with registered office in Via Ugo Ojetti, 205 – 00137 ROME deviser and promoter of the activities available on the Zitafabiani.it, website reserves the right to use the personal details voluntarily provided by the Users, in compliance with the laws in force  (Article 13 et seq. of the Italian Legislative Decree no. 196/2003).

We therefore invite Users to regularly access this section to acquaint themselves with any changes concerning amendments to the laws in force.

Zetagieffe Srl warranties to users that their personal data will only be used for purposes strictly connected and related to providing its services, to facilitating site management and to filling orders.

Data voluntarily provided by Users will in no case be communicated or disseminated to third parties.

If payment is by credit card, the details to process the transaction (credit card number, expiry date, security code) will be sent to the data processor (Banca Nazionale del Lavoro and American Express), or if necessary to companies responsible for controlling fraud, using encrypted protocol to make it completely inaccessible to third parties. In any case, this information will never be seen or stored by the Seller Zetagieffe Srl.

Zetagieffe Srl adopts security measures in order to minimise the risk of destruction or loss of data, unauthorised access, or processing which is not permitted or does not conform to the purposes for which the data was acquired as indicated in our Privacy Policy.

Still Zetagieffe Srl cannot warranty to its users that the measures in place for security of the site and of transmission of data and information to the site restrict or completely eliminate the risk of unauthorised access or disclosure of data by devices belonging to the user.. For this reason, we suggest that site users ensure that their computer is equipped with suitable software to protect online data transmission (e.g. updated antivirus programme) and that their Internet Provider has adopted appropriate measures for the security of online data transmission.

Zetagieffe Srl notifies Users that they may exercise their rights pursuant to Article 7 of the Italian Legislative Decree 196/2003, the basic details of this are outlined below. Users have the right to request the following information from  Zetagieffe Srl:

-  Confirmation of the existence or not of personal data;

-  Clear communication of the data and of its provenance;

-  The reason and purpose for its existence and its use.

 

The request for the above information may be made no more frequently than every 90 days, except for cases of just cause: cancellation or change of the data due to breach of the law; cancellation of data that cannot be used for the reasons for which it was collected.